Refund Policy
Refund Policy
At TinyDreams™, we stand behind the quality of our products and want you to feel confident in your purchase.
We offer a 30-day return policy from the date your order is delivered.
Returns Eligibility
To be eligible for a return, items must:
- Be unused and in their original condition
- Include all original parts and packaging
- Show no signs of wear, damage, or misuse
- Be accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Returns sent without prior authorization will not be accepted.
Return Shipping
All return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for:
- Custom or personalized items
- Personal care goods
- Hazardous materials, flammable liquids or gases
- Sale items
- Gift cards
European Union – 14 Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
To qualify:
- The item must be unused
- In its original packaging
- With proof of purchase
Return shipping costs remain the responsibility of the customer.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: